We are always confronted with some questions and suggestions. Here we have tried to formulate answers to the most frequently asked questions. We are grateful for your tips or any personal questions regarding Lava Charter, the Canaries or any other query.

What time is Check-in?

Check-in commences at 16:00. If you are going to be later or earlier, please let our team know.

When do we have to return the yacht?

The yacht must be returned no later than 16:00 the day before check out. This ensures our diver can give the yacht a thorough check and you can spend a night in the Marina before check out.

What time is check out?

Check out is at 08:00, if you would like a later checkout, please speak to our staff on arrival.

Where can I find Terms and Conditions?

Our terms and conditions are updated yearly, you can find the latest version here

What can I do if I have left something on board the yacht?

Our service team will be happy to send your belongings back to you. All you need to do is provide your delivery address and a description of your luggage. Please send your enquiry to service@lavacharter.com

Are marina fees included?

We have started an all inclusive package in 2018 which happens to include all marina fess anywhere in the Canaries for the duration of your charter.

How far is the marina from the airport?

Marina Lanzarote is just a 10 minute drive from Arrecife Airport.
Marina Del Sur in Tenerife is only 15 minutes away from Tenerife South Airport (Reina Sofía).
A shuttle service can be arranged prior to your arrival, just let us know when booking with us.

Can I have groceries delivered to the yacht?

The supermarket chain, Mercadona has an online shopping site. Your order will be delivered directly to the harbour.
If you would like to take advantage of this service, you will need to register on Mercadona's website.

For questions about your order, you can contact Mercadona's Customer service on +34 900 500 103* (German, Spanish, English)

Delivery address Lanzarote:
Marina Lanzarote / Arrecife
Yacht [insert the name of your reserved yacht]
Av. Olof Palme, s/n, Pantalan K-L
35500 Arrecife

Delivery address Tenerife:
Marina del Sur (Las Galletas)
Torre de Control
Yacht [insert the name of your reserved yacht]
2ª Planta
38631 Las Galletas
Santa Cruz de Tenerife

Please be on your ship for the delivery time of your groceries. We are not authorised to accept your order!

Is fuel included in the price?

The yacht will have a full tank upon arrival or just under full; we ask that you return the yacht as it was given to you.

Recommended Insurance

All our yachts are insured. To be on the safe side, we recommend an extended skipper liability insurance from our partner Schomacker as well as the Guarantee Insurance for Insuring Yacht Security Deposits.
Further information about our insurer Schomacker can be found here.

What are the requirements for charter in the Canaries

Spanish law requires charter crews to have at least one crew member with a valid radio license (SRC). The certificate of proficiency is the Long Range Certificate (LRC) and the Short Range Certificate (SRC).
Permitted sailing licenses: German SBF-S / RYA Yachtmaster Coastal / International Certificate of Competence / Patrón de Yate / Austrian skipper patent or Yachtmaster / Swiss "Permis B" or similar certificates

What should I bring?

Although the Canaries has the sun all year round, the temperature drops during the night and ranges from 20-14 degrees. We recommend you include the following in your luggage;

• Sun Protection - The sun in the Canaries is strong all year round making sun protection a must. A sun hat is also recommended.
• Sun glasses
• Sailing gloves
• Boat friendly shoes (white or light soles, no heels, comfortable)
• Passport
• Sailing Certificates & VHF License
• Shorts and t-shirts
• Light trousers
• Light long-sleeved shirt for sun protection
• Bathing equipment - when at anchor you may wish to swim.
• Lightweight jumper or jacket- night sails can become a little chilly
• Personal care equipment (Shampoo, deodorant, prescription medicines etc..)
• Anti sea-sickness tablets - especially if not an experienced sailor. We use Stugeron, but please consult with your pharmacist.

I want to visit La Graciosa, how can I arrange a permit?

La Graciosa is a protected marine reserve and the largest in Europe. All yachts planning to visit the anchorage must have a permit and those needing a berth in the marina will need a prior reservation. Please let us know if you would like to visit this unique island; our team will happily assist with obtaining an anchoring permit and reserving a berth.

Do I need a permit for Los Lobos?

The island is indeed a hotspot for bird migration and has some unique fauna, however, you do not need a permit to anchor. Should you wish to go ashore however, a permit is needed which can be requested via this website.

Will I need to bring my own bedding?

Hygiene and cleanliness are fundamental to our operations thus we require that you have bedding provided by Lava Charter. All items are dry-cleaned before your arrival to ensure you have a great night's sleep.

Where can I find accurate tidal and weather information?

The best website for weather in the Canaries is Wind Finder. Click on the links below to find out the most up to date forecast ;
Lanzarote
Tenerife

What is the emergency contact number?

In the event of an emergency, please call our 24/7 assistance line: +34 686 993 806

Is Butane Gas included in the price?

Camping gas for the stove is included in the price, we will provide you with 2 x 3.5KG CampingGas bottles for your charter.

Where can I rent a Car?

Lanzarote - Within 100 meters of our base, there is a car rental company called Cabrera Medina that offer all types of vehicles. You can also pick up from the Airport.
Find out More
Tenerife - Whether you arrive at the North or South Airport, you will be sure to find a car rental company. Again, Cabrera Medina are available at both airports.
Find out More

Is there Wifi onboard?

A wifi hub can be arranged by contacting our sales team. Email

Do you have any restaurants that you could recommend?

We support local produce and sustainability, that's why we can highly recommend the following restaurants;
Emmax
Los Aljibes

What payment modes are accepted for the security deposit of the yacht?

We accept Visa or Mastercard as credit cards for deposit.

What is the price for a skipper and what needs to be considered?

A skipper normally costs around 160 euros per day. Finally it depends on qualifications and intensions of the guest and how many days the skipper is needed. We can provide the contact and you can deal with the skipper. Recognize: To organise a skipper we need at least 4 weeks in advance to know if you need a skipper.